Frequently asked questions

Find answers below to the most common and frequently asked questions. If you cannot find what you are looking for, please do not hesitate to contact us.

How long will my repair take ?

We aim to complete the repairs to your unit on the same day we receive it. We pride ourselves on our fast turnaround times.

DAY 1: You can phone, fax, email us or fill in an online collection form and we will organise a free collection of your parts from anywhere in mainland UK.

DAY 2: Your parts will be remanufactured, tested and quality checked before being dispatched back to you. All remanufactured parts come with a full 12-month warranty.

DAY 3: You receive your part to be refitted with peace of mind that you have a quality remanufactured part supplied with a 12-month warranty with minimised downtime and maximised cost savings.

Do you offer a while-you-wait service?

Yes, we have a “while you wait” service. Bring your urgent V.O.R parts to us and we will do our very best to repair your part while you wait. All we ask is that you phone us beforehand so that we can make sure a suitable engineer is available. Please allow 3 - 4 hrs. This is a very popular service and it is strictly first come first served. A £45.00+vat  "VOR" charge may be applicable.

Do you have a free collection service ?

 Yes, we have a free collection service. We can also organise a free collection of your parts from anywhere in mainland UK. You can phone, fax, email, fill in an online enquiry form/collection form, or use our app.  

  

Will my part need to be re-coded to my vehicle after it has been repaired?

Most modern ECUs, instrument clusters, Adblue pumps, gearbox lids and gear selectors are coded to vehicles. When we repair your unit, as long as it is being refitted to the same original vehicle, there will be no need to re-code it. Not only will you then be saving 60 -70% off the price of a new unit when we repair yours, but you will also be saving up to £200 on the price of having a new unit coded to your vehicle.

What warranty do you offer?

 At Alliance Electronics we provide quality remanufactured parts with a 12-month warranty, giving you peace of mind. 

Can you repair a part which is not listed on your website or catalogue?

We can remanufacture just about any electrical or electronic part on any bus, coach, truck, crane or plant equipment other than rotating units, e.g. starter motors & alternators.

We specialise in the remanufacture of:

  • Instrument clusters
  • ECUs
  • Adblue pumps
  • Gearbox lids
  • Switches
  • Speedometers
  • Switch Panels
  • PCBs
  • Harnesses

Please feel free to contact us to discuss any items you may have for repair.

I have a question not listed here

Please feel free to contact us to discuss any items you may have for repair.

 

row of trucks colour

 

Top